Gideon Taylor

Delivering Customer Success Through Managed Services & Strategic Staffing
2026-05-21 11:00 - 12:00 (America/Denver) | Online Webinar
In this Lunch & Learn session, we’ll walk through how organizations are using a combination of managed services and strategic staffing to keep their PeopleSoft environments stable while still making room for meaningful change.
We’ll share customer examples from organizations like the University of Oklahoma, Wakefern, BYU, and Southern Methodist University—and others—illustrating how layered support models paired with on-demand specialized resources have helped teams reduce project backlogs, address skill gaps, and maintain continuity during transitions, without sacrificing flexibility or blowing up costs. We’ll also look at how this hybrid approach has supported more significant initiatives like cloud migrations and system upgrades, where having the right people available at the right time made a tangible difference.
Attendees will leave with a clearer picture of how to align support models with their organization’s goals and a practical sense of what a sustainable IT service delivery model can look like.
This session is ideal for organizations evaluating their current support structure or looking for smarter ways to resource critical projects.
